Question 1

How does HelpYouSponsor relate to HelpYouServe?

Accepted Answer

HelpYouSponsor is the sponsorship module within HelpYouServe, the AI Fundraising OS for relationship-funded nonprofits. The sponsorship platform you know lives on as a module, and the same relationship depth powers the wider HelpYouServe platform and Aida, its AI Development Director.

Question 2

Do I need to run a sponsorship program to use HelpYouSponsor?

Accepted Answer

No. A meaningful share of our customers don't run sponsorship programs at all. They use HYS as their donor management platform, event tracker, or trip manager. The sponsorship features stay dormant until you turn them on. Everything else (donor CRM, recurring giving, tax receipts, analytics, Stripe processing) is on by default.

Question 3

What sponsorship models do you support?

Accepted Answer

HelpYouSponsor supports every sponsorship structure: one-to-one, many-to-one, one-to-many, and pooled/fund-based. You can even mix models across programs within the same account.

Question 4

Can I import data from my current system?

Accepted Answer

Yes. Our CSV import wizard walks you through uploading donors, recipients, and payment history with field mapping and validation. Duplicates are flagged before any data touches your database.

Question 5

Do donors get their own login?

Accepted Answer

Yes. Every donor gets a self-service portal where they can update payment methods, view giving history, download tax receipts, browse recipients, and send messages, all without contacting your team.

Question 6

Can I embed sponsorship pages on my website?

Accepted Answer

Absolutely. Our Smart Embed SDK lets you add sponsorship browsing, trip fundraising, or donation forms to any website with just 3 lines of code. Embeds auto-resize and match your site design.

Question 7

Do you support mission trips?

Accepted Answer

Yes. Our trip module handles participant registration, individual fundraising pages, background checks, e-signatures, task checklists, and budget tracking, all in one place.

Question 8

How long does implementation take?

Accepted Answer

Most organizations are up and running within 2-4 weeks. Our onboarding team guides you through every step, from data migration to launching your first sponsorship campaign.

Question 9

What are the actual costs?

Accepted Answer

Current plan details live on the pricing page so we can keep packaging accurate as we experiment. The model is nonprofit-friendly, usage-based, and not per-seat, so adding staff does not change the subscription cost.

Question 10

Does HelpYouSponsor integrate with our existing tools?

Accepted Answer

Yes. We integrate with Stripe, PayPal, Flutterwave, QuickBooks, Zapier, Mailgun, Sendblue (SMS), Checkr (background checks), and Dropbox Sign (e-signatures). Our REST API covers everything else.

Question 11

How secure is donor data?

Accepted Answer

All data is encrypted at rest and in transit. We're PCI DSS compliant for payment processing and conduct regular third-party security audits. Role-based access control lets you restrict who sees what.

Question 12

What happens if a payment fails?

Accepted Answer

Our system automatically retries failed payments using smart retry logic. Sponsors are notified via email and SMS, and your team gets a dashboard view of all payment statuses with one-click resolution tools.

Questions, answered.

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