Payments
Payment Recovery
Stop losing donors to expired cards
Payment Recovery automatically handles failed charges so your team does not have to chase every expired card or declined transaction manually. Failed charges retry up to 2 times with configurable delays. If retries fail, the system advances the billing cycle to prevent pileups and alerts your team. Proactive card expiry notifications prompt donors to update their payment method before charges fail.
The Problem
Failed recurring payments silently erode your monthly revenue. Without automated recovery, expired cards, insufficient funds, and network errors cause donor churn that staff discover weeks too late.
The Solution
With HYS Payment Recovery, most failed charges resolve automatically through smart retries and proactive card expiry alerts -- recovering revenue without staff intervention.
How it works
Automatic retry
When a charge fails, the system retries up to 2 times with configurable delays between attempts, recovering most temporary failures automatically.
Cycle advancement
If retries do not succeed, the billing cycle advances to prevent charge pileups, and your team is notified to follow up with the donor directly.
Proactive card alerts
Donors receive notifications before their card expires, prompting them to update their payment method through the self-service portal before any charge fails.