Communication
Auto SMS
Reach donors where they actually look
Auto SMS uses the same event trigger system as Auto Emails but delivers through text messages -- reaching donors on the channel they check most frequently. Send donation confirmations, payment failure alerts, trip deadline reminders, and event updates via SMS with full opt-in management and compliance controls.
The Problem
Some time-sensitive donor and participant messages need a channel beyond email, especially payment alerts, trip deadlines, and event updates.
The Solution
With Gratona Auto SMS, supported event triggers can send concise text messages to recipients with recorded consent and provider-specific delivery rules.
How it works
Choose your trigger
Use the same event triggers as Auto Emails -- payment failures, trip deadlines, donation confirmations, and custom events.
Compose your message
Write concise SMS messages with merge fields for personalization. Preview and test before activating.
Manage compliance
Configure consent and opt-out handling for the SMS provider and jurisdictions in scope, then test the workflow before activation.