Communication
Message Manager
Moderated messaging between sponsors and recipients
Message Manager routes sponsor-recipient communication through a moderated workflow with status tracking, staff assignment, translation assistance when supported, and replies from the platform. Your organization defines the review, safeguarding, retention, and delivery policy.
Assigned
Moderator ownership and status
Reviewed
Approval workflow for supported messages
Translation assisted
Supported language pairs reviewed by staff
Searchable
Conversation history and status
The Problem
Without centralized message moderation, nonprofits risk exposing sensitive recipient information, losing track of unanswered messages, and creating communication bottlenecks that frustrate sponsors and field staff alike.
The Solution
With Gratona Message Manager, supported sponsor-recipient messages can follow a review workflow with status tracking and staff assignment before delivery.
See it in action
How it works
Message arrives
A sponsor or recipient sends a message, which enters the queue with a "New" status and is visible to assigned moderators.
Review and translate
Moderators review the message, apply AI translation if needed, and flag or edit any content that violates privacy guidelines.
Approve and deliver
Approved messages are delivered to the recipient or sponsor. Status moves to "In Process" while awaiting a reply, then "Completed" once the thread resolves.
Track and report
Dashboard metrics show message volume, response times, and moderator workload so you can staff appropriately.
Key features
Who uses this
Child Sponsorship Director
Moderates hundreds of sponsor letters per month across 3 countries, using AI translation to bridge English and Spanish communication without hiring translators.
Field Coordinator
Collects recipient replies and photos in-country, uploads them to the platform, and lets headquarters handle moderation and delivery.
Compliance Officer
Audits message history to ensure no personally identifiable information about minors is shared with external parties.